What are the payment methods?
It is possible to pay with your credit card or via PayPal account. We accept the following credit cards: VISA, MasterCard, American Express, Discover Card. To pay with credit card use "Pay with PayPal" button and later choose "Pay with card". All prices are stated in Euro and include 23% VAT.
What are the delivery costs?
The delivery costs are automatically calculated based on the dimensions and weight of the parcel. The exact shipping costs will be visible in the checkout section of the shopping cart once you submit your delivery address.
What are the delivery times?
We do our best to dispatch your order within 3 working days after receipt of payment, but hence our products are made in small batches please excuse us if it occasionally takes more time to dispatch. Each order is shipped with DPD or TNT couriers and should reach its destination within 3-7 working days in EU.
As soon as your order is dispatched, you will receive a shipping confirmation by e-mail.
Can I track and trace my order?
Yes. Each order is shipped with DPD or TNT couriers and we provide you with a tracking number.
Can I return my order?
Yes. We accept returns of unused items within 14 days of receiving the goods. Please note that you need to cover the costs of shipping the products back to us.
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When returning an item, please enclose your receipt with your name, address and order number. You will be refunded within 7 working days after we receive the parcel
Can I return discounted items?
We don’t accept returns of discounted items.
What if I have other questions?
We are happy to hear from you. Reach us at firstname.lastname@example.org